Refund & Return Policy

Thank you for shopping at Primezuri.shop. Since we operate on a Cash on Delivery (COD) basis in Zambia, we want to ensure a clear and fair return policy for our customers.

1. Inspection Upon Delivery

We highly encourage all customers to inspect the product thoroughly in front of the delivery rider before handing over the cash. If the product is damaged, defective, or incorrect, you can reject the delivery on the spot with no penalty.

2. Post-Delivery Returns

If you notice a manufacturing defect or issue within **48 hours** after receiving the product, you are eligible for an exchange or refund under the following conditions:

* The product must be unused, in its original packaging, and in the same condition you received it.

* You must provide proof of purchase (order confirmation or receipt).

3. Return Shipping

* If the return/exchange is due to a mistake on our part (wrong item, factory damage), we will cover the courier fees for the exchange.

* For change-of-mind returns, the customer will be responsible for paying the local logistics delivery fee.

4. Refunds Process

Once the returned item is inspected and approved by our team, we will process your refund through local Zambian payment methods (Airtel Money, MTN Mobile Money, or Bank Transfer) within 3-5 business days.

5. Contact Us for Support

To initiate a return or exchange, contact our customer care via WhatsApp or Email:  

Email: [email protected]